Only the standard excess applies for hail damage claims. We won't charge any additional age or unlisted driver excesses. The standard excess varies based on your state – you can see the amount you'll need to pay when you make a claim, or if you check your policy documents.
If your car is deemed by us to be a write off (also known as a total loss) this means we will settle your claim by paying you a total loss payment. This will be based on your car's market value1.
If you have New for Old as an optional extra (available on Comprehensive Car Insurance policies if your car is 3 years old or less), we will replace your car with a brand new car of the same make and model (if available).