Gather any photos or documents you have related to the event.
Use Bingle Self Service to claim and pay any excess.
If you have Comprehensive cover, we’ll work out if we repair your car, replace it, or pay its market value.
We’ll update you via SMS and email, but you can track your claim online at any time.
We’ll let you know once your car is ready or organise a payout if appropriate.
To make a claim, you’ll need to provide the following details:
You can still lodge your claim if you don’t have all your details sorted, but your claim may not progress until we get them.
If you’re not at fault and you have the details of the other party, you can lodge a claim
and we’ll waive the excess.
Important: The future price of your premium may still be affected, as we take claims history into account
when working out premiums.
There are two ways to book in repairs at an assessment centre or approved repairer:
To make a booking, you’ll just need to:
The repairers displayed are the closest to the home address on your policy, and the one with the first available booking will be shown at the top of the list. After selecting a repairer, you’ll be able to select a time to book your repairs. And don’t worry if something comes up – you can use Bingle Self-Service to change the date and time of your original booking to suit you!
If you’ve purchased our Keep Mobile as an Optional Extra, you’ll be prompted to book your eligible hire car once your vehicle is booked for repairs.
If you have a Bingle Comprehensive Car Insurance policy and your car isn’t safe to drive after an accident, just ring us on 1300 735 640 and we’ll organise a tow for you 24/7. We’ll cover the reasonable cost of towing your car to our repairer or anywhere else we’ve agreed to.
If you have already arranged your own tow and you’re ready to claim, just provide us the name of the tow company and any invoices or paperwork. Provided your car was not safe to drive when you arranged the tow, we’ll sort the rest out on our end.
Quality repairs are important to us, which is why we use the same great nationwide repair network AAMI and Suncorp Insurance use.
You can't choose your own repairer, but that doesn’t mean we won’t ensure a quality job. That’s why we provide a lifetime guarantee on all repairs made by our network of authorised repairers.
There are a few reasons why you should lodge a claim as soon as possible after an accident.
If you don’t have the name and address of the at-fault driver and registration number of the at-fault vehicle, you can still claim, but you may need to pay an excess.
If you can provide the at-fault driver’s details later during the claim process, we will refund the excess.
To check up on an existing claim log into Bingle Self-Service and select the policy you made a claim for. From there you can see the status of your claim. For more information, or if you are having trouble using self-service please read the Bingle Help Centre article on checking on an existing claim.
If you need to make a complaint or want to ask a question unrelated to a specific claim, email claims@suncorp.com.au and include your claim number in the subject heading (if you have one).
When you renew your policy, your premium may be affected as a result of you claiming – even if you're not at fault. This is because your claims history is one of the factors we take into account when we determine your premium.
Depending on the extent of the damage, your total excess may be more than it would cost to repair the damage. However, if you do decide to lodge a claim and the cost to repair the damage is less than your total excess, we’ll refund the difference.
If you've selected the New for Old option and your car's a total loss, we'll replace it with a brand new car of the same make and model if possible. This includes similar options, accessories or modifications, if available.
If it’s not possible to replace your car for a brand new one of the same make and model, we’ll supply you with a new car that is the nearest similar available make and model to your old one.
To decide what’s the nearest similar available make and model we consider: