Quality repairs are important to us, which is why we use the same great nationwide repair network AAMI and Suncorp Insurance use.
You can't choose your own repairer, but that doesn’t mean we won’t ensure a quality job. That’s why we provide a lifetime guarantee on all repairs made by our network of authorised repairers.
There are a few reasons why you should lodge a claim as soon as possible after an accident.
If you don’t have the name and address of the at-fault driver and registration number of the at-fault vehicle, you can still claim, but you may need to pay an excess.
If you can provide the at-fault driver’s details later during the claim process, we will refund the excess.
To check up on an existing claim log into Bingle Self-Service and select the policy you made a claim for. From there you can see the status of your claim. For more information, or if you are having trouble using self-service please read the Bingle Help Centre article on checking on an existing claim.
If you need to make a complaint or want to ask a question unrelated to a specific claim, email email@example.com and include your claim number in the subject heading (if you have one).
When you renew your policy, your premium may be affected as a result of you claiming – even if you're not at fault. This is because your claims history is one of the factors we take into account when we determine your premium.
Depending on the extent of the damage, your total excess may be more than it would cost to repair the damage. However, if you do decide to lodge a claim and the cost to repair the damage is less than your total excess, we’ll refund the difference.
If you've selected the New for Old option and your car's a total loss, we'll replace it with a brand new car of the same make and model if possible. This includes similar options, accessories or modifications, if available.
If it’s not possible to replace your car for a brand new one of the same make and model, we’ll supply you with a new car that is the nearest similar available make and model to your old one.
To decide what’s the nearest similar available make and model we consider: