How to claim with Bingle

If you want to make a claim, we’re with you every step of the way.

How to make a car insurance claim

Prepare your claim details

We'll ask for details about the incident, the damage to your car and anyone else involved. This information will help get the ball rolling, but you can still claim if you don’t have all of it.

Make and manage your claim online 24/7

Make a claim online and if eligible: book repairs; arrange a hire car or pay an excess (if applicable).

Once your claim is lodged, manage your claim online at any time by logging in to Bingle My Account.

Head to a Bingle Approved Repair Partner

Head to your selected Bingle approved repair partner on the date and time of your repair booking. Once the damage has been assessed, we’ll work out how to settle your claim. If your car is repairable, the repairs can start and you’ll be kept updated on their progress.

Get back onto the road (if your vehicle is repairable)

We’ll let you know once your car is ready or organise a payout if appropriate.

What you need to make a claim

To make a claim, you’ll need to provide the following details:

  • What happened and when
  • Any other people involved, including their name, address, phone number, and registration number
  • Any damage sustained, such as photos if you have any
  • A police report, if the loss or damage is caused by theft
  • The towing company, if your car was towed

You can still lodge your claim if you don’t have all your details sorted, but your claim may not progress until we get them.

How to lodge your claim when you’re not at fault

If you’re not at fault and you have the details of the other party, you can lodge a claim and we’ll waive the excess.

Important: The future price of your premium may still be affected, as we take claims history into account when working out premiums.

How to book your repair

There are two ways to book in repairs at an assessment centre or approved repairer:

To make a booking, you’ll just need to:

  • answer a few questions to give us a better idea of the damage, and
  • enter your suburb and select one of our authorised repairers from the list.

The repairers displayed are the closest to the home address on your policy, and the one with the first available booking will be shown at the top of the list. After selecting a repairer, you’ll be able to select a time to book your repairs. And don’t worry if something comes up – you can use Bingle Self-Service to change the date and time of your original booking to suit you!

If you’ve purchased our Keep Mobile as an Optional Extra, you’ll be prompted to book your eligible hire car once your vehicle is booked for repairs.

Need a tow from the scene of the accident?

If you have a Bingle Comprehensive Car Insurance policy and your car isn’t safe to drive after an accident, just ring us on 1300 735 640 and we’ll organise a tow for you 24/7. We’ll cover the reasonable cost of towing your car to our repairer or anywhere else we’ve agreed to.

If you have already arranged your own tow and you’re ready to claim, just provide us the name of the tow company and any invoices or paperwork. Provided your car was not safe to drive when you arranged the tow, we’ll sort the rest out on our end.

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