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If you believe you're not at fault for the accident, and have exchanged details with the other driver, you could make your claim against the driver at fault (who may provide you with their insurance details). If you choose to go through the at fault driver's insurer and they accept the claim, it's unlikely they will charge you an excess. Your renewal premium won't be affected as a result of the claim and it can also help us to continue to offer you cheaper premiums.


For Comprehensive policy holders, if you'd prefer, or the responsible party doesn't have insurance, you can lodge a claim with Bingle. We'll waive the excess if you (or the person driving your car) didn't contribute to the accident plus you'll also need to give us the details of the other party. However, when you renew your policy, your premium may be affected as a result of you claiming, even if you're not at fault. This is because claims history is one factor taken into account when determining premiums. To claim against the responsible party's insurer it will be helpful to have:

  • The name and phone number of the responsible party's insurer, and/or
  • The responsible party's claim number.

How would you like to make a claim?

Claim through the responsible party's insurer Login to claim with Bingle

To lodge a claim through Bingle, it's a good idea to have your Bingle login details ready.

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