Missed Instalments

Overview

Pay a missed instalment

You can easily resolve payment issues for Car Insurance online using My Account by making a manual payment.

1 Log in

Select ‘Pay Now’ on the reminder banner, within My Account.

2 Make a payment

Fill out your payment details in the pop-up window.

Will my policy be cancelled?

If a monthly instalment is overdue, we will let you know and we can cancel your policy by giving you at least 14 days advance notice; or without advance notice, once the instalment is one month late. We'll notify you of an overdue payment.

There won’t be a ‘Pay Now’ button available in the banner when you log in if you have missed the window to make a one-off payment online or if you have more than one unpaid instalment. To ensure your payments stay up to date on your policy, please contact us.

You also won’t be able to make a manual payment for the five business days after a direct debit attempt. If the payment still doesn’t work outside of this timeframe, you may need to update your payment details.