What you'll need to make a claim
- Details about when the event occurred and what happened.
- Details of any other people involved - name, address, phone number, registration number.
- Any photos of the accident and damage.
Not sure if you or the other party should make a claim? Find out more.
Please note: If the loss or damage is caused by theft, you should notify the police and obtain a report from
In the meantime you should lodge your claim. However it may not progress until we get those documents.
Need a tow from the scene of the accident? We can organise that for you.
Arrange a tow
Who should make the claim?
It's important to note that when you renew your policy, your premium may be affected as a result of you
making a claim, even if you're not at fault.
If your car is damaged by a third party and therefore you're not at fault, you could consider lodging a
claim directly through the responsible party's insurer. You'll avoid paying an excess upfront, your renewal
premium won't be affected as a result of the claim and it can also help us to continue to offer you cheaper
If you'd prefer, or the responsible party doesn't have insurance, you can lodge a claim with Bingle, but
you'll need to pay your excess upfront. Don't worry, we'll refund the excess in full if we decide that you
or the person driving your car was not at fault, and you've provided the other party's details.3
To lodge a claim with the responsible party's insurer you'll need, the name and phone number of that insurer,
and/or the responsible party's claim number.
If the cost of the damage is less than your excess, we'll refund the difference at the end of the claim.
How do I lodge a claim?
Claims can be lodged easily online at any time that's convenient to you. Simply login to
My Policy using your Bingle login, or
your policy number.
With Bingle all claims need to have the excess paid up front. Once logged in, select the 'pay excess'
option and pay by Visa or Mastercard credit/debit card.
Do I have to pay an excess?
All claims, whether at fault or not, have to have their payment made up-front. Don't worry! If you're
not at fault and have the at-fault drivers information, we'll refund this to you as soon as possible.
You'll be prompted to pay it during the claim process, however you can pay it later should you decide to.
A claim cannot proceed without the excess being paid.
How much will my excess be?
Do I need to lodge a claim?
If you have a Comprehensive policy, and have exchanged details with the other driver, you have two
options - either make your claim with the other person's insurance company, or with us here at Bingle.
If you choose to go through Bingle, we'll collect the excess at the time of lodgment. If you choose
to go through the other insurer, they will not charge you an excess.
I had an accident and it wasn’t my fault. What should I do next?
Still got questions?
To find answers to your questions, read all FAQs, go to our
Help Centre, or use the Help widget on this page!