The Bingle claims process
Making a claim with Bingle is quick and easy. Here's how it works:
2. We assess the damage
Once you’ve lodged your claim, you’ll see one of our assessment centres or approved repairers where we’ll check out the damage.
If it’s safe and economical for us to fix, then it’s off to the repairer.
If it’s too badly damaged, we’ll deem it to be a total loss and we’ll settle your claim by a total loss payment.
For policies commenced or renewed prior to 27 June 2017
Basically, this means that we’ll pay you either your car’s estimated value, or what we determine is its market value - whichever is less. We’ll also reduce that payment by any unpaid premiums. There’s a bit more you should know about total loss payments so please read the PDS applicable to you for details.
For policies commenced or renewed on or after 27 June 2017
Basically, this means that we’ll pay you the market value. We’ll also reduce that payment by any unpaid premiums. If you’ve selected the New for Old option, we'll replace your car with a brand new car of the same make and model, including similar options, accessories or modifications, if available. There’s a bit more you should know about total loss payments and New for Old so please read the PDS applicable to you for details.
3. Your car's fixed
Once your car’s had the once over, Bingle will choose the repairer, authorise the repairs and ensure a quality job. Easy as that! We may be simple and no-fuss, but we never compromise on workmanship.
Just so you know, you can’t choose your own repairer. Bingle uses only our panel of licensed repairers to fix your car and this is one of the ways that helps us keep our premiums low.
This also ensures your safety, and the reliability of the work. No ifs or buts. Bingle’s parent company, the Suncorp Group, has entered into joint venture partnership with an innovative, reliable repair company: Capital S.M.A.R.T Repairs Australia – a member of our approved repairer panel.
Visit the Suncorp Group website and see how this approach can benefit you. We’ve built our panel of approved repairers across Australia to ensure the quality of our repairs, and that they meet safety standards. Your car’s repairs are in very good hands!
And don’t forget your Bingle car policy comes with our lifetime repair guarantee – and we really mean lifetime. It sticks with your car even after you sell it.
4. Collect your car
We get you’ve got better things to do than hang around waiting for your car to be fixed, so we’re all about making sure you can get back to what you love doing sooner. The moment your repairs are done, we’ll be sure to let you know. If your car’s still safe to drive after the accident, Bingle can often get you back on the road within 2 to 5 days!