Bingle My Account

Bingle is an online-only insurer,  – so we don’t have contact centres. Being online-only allows us to offer affordable insurance, and means you can manage your policy using My Account.

If you have questions, our Help Centre is filled with articles to help you get through the sticky bits. You can also try Buddy, our virtual assistant. To get chatting, look for the green chat icon at the bottom of the screen. 

You can find all your policy docs in one spot. Check the Doc Hub for policy schedules, certificates of currency and confirmation of insurance documents . If you’re having trouble locating the documents you want, you can always refer to the Help Centre – try Where can I find my policy documents? to start.

There are two ways you can update your address. If you’re moving house within the same state or territory, log in to My Account.

• In the ‘Status’ box, click the yellow button that says ‘Change parking details’.
• Answer a few questions about where your car is normally parked during the day/night, and your new address. 
• Confirm and we’ll save your new details.

If you’re moving interstate, you’ll have to submit a request form.

We’ve all been there. You can reset your password online and try again. Or if you’re having trouble logging in to your account, complete and submit the request form. We’ll get in touch with you to help you get back into your account.

At Bingle, we’re all about providing an easy and reliable online experience. If you experience a problem, are not satisfied with our products or services, or how we collect, hold, use, or disclose your personal information or a privacy related issue such as refusal to provide access or correction, let us know so that we can help.

• If you have a complaint about a claim, send us an email to claims@suncorp.com.au.
• For any other complaint you can either send an email to consumerfeedback@bingle.com.au or complete the product or service complaint form.

Learn more about how to make a complaint and our complaint management process in the Help Centre.

We have a dedicated claims team on hand to help once you’ve lodged your claim online. To lodge a claim, simply log in to My Account and provide the necessary details.

You can lodge a claim in a matter of minutes, and once your claim has been lodged you’ll receive an email with contact details for the claims team.

If you need to change your name on your policy, you can submit a request and we’ll take care of it for you.

If you cancel or make mid-term adjustments to your policy, you may be eligible for a refund. Refunds are automatically paid to the card used to pay the policy. If your card has expired or been cancelled, the money will be forwarded to the account linked to that card.

But if you closed the account linked to that card, sometimes the bank will still receive the funds. In this case, you’ll have to get in touch with your old bank to get the money into your new account.

If the bank is unable to locate the funds, you’ll have to request a refund manually. For more help with refunds, check the Help Centre.

We'll be sad to see you go! To cancel your policy online, you'll need to log in to My Account and select the policy you’d like to cancel. Once you’re there, select ‘Update my policy’ and then select ‘Cancel policy’.

Please note that payments take up to 48 hours to process, and if you’ve made a payment in that time, you may need to wait until the payment clears to cancel your policy.